FAQ
Got questions? Whether it’s about using our grooming tools or shipping, we’re here to help! Can’t find what you need? Reach out to our team – we’re always happy to assist. 🐶
Shipping & Returns
Guarantee
Where is your products shipped from?
We ship all our products from Denmark. 🇩🇰
How much does delivery cost?
Delivery costs vary depending on your country. The exact price will be shown at checkout.
How can I track my package?
You’ll receive a tracking link via email as soon as your order is shipped. 📦
When will my package be delivered?
Delivery times vary by country, but most packages arrive within 2-5 business days
Have you received my return?
Please contact our customer service, and we’ll check the status of your return.
Is there a warranty on your products?
Yes, we offer a 2-year warranty for products that are broken or defective.
How do I return or exchange an item?
Use our return platform via the link at the bottom of the page, or reach out to our support team for assistance.
How long is the return period?
You have a 30-day risk-free return period.🐾
What is the 30-day no-risk guarantee?
Our 30-day no-risk guarantee lets you try our products worry-free. If it’s not the perfect fit for you or your dog, you can return it.
How does the 30-day no-risk guarantee work?
You can return any product within 30 days through our return portal. Simply pay the return shipping and we’ll handle the rest.
Do I need to explain why I’m returning the product?
You can select a reason from our return portal or write a short explanation, but it’s okay to return it simply because it didn’t work for you or your dog.
How do I return a product under this guarantee?
Just use our return portal to start the process. You’ll find the link at the bottom of our website. Easy and hassle-free! 🐾