Return & exchange

Returns & Exchanges Process at Bjaf.com

We’ve made it easy for you to return items! Follow our simple return process so you can focus on more enjoyable things. You can return within 30 days, after you get your package.

Our return and exchange procedure consists of three steps:

  1. Request a return via our online return portal.
  2. Send the package back.
  3. We process your return at our warehouse.

 


Step 1: Request a Return

  1. Go to our Return Portal. 

    Germany 🇩🇪 Click Here
    Sweden 🇸🇪 Click Here
    Norway 🇳🇴 Click Here
    Rest of EU 🇪🇺 Click Here

  2. Enter your details:

    • Use the same email address you used for the purchase.
    • Locate your order number in your order confirmation.

  3. Follow the instructions in the portal carefully.

Note: Packages returned without using our return portal or without prior agreement with customer service will incur a service fee of 5 Euro .

Return Shipping Fee

7 Euro will be deducted from the refund amount unless the return is due to a complaint or an exchange for a gift card.

 


Step 2: Send the Package Back

  1. Receive Return Label:

    • Once the return is initiated, you will receive a return label, code, or QR code.

  2. Pack Items Securely:

    • Preferably use the original packaging to protect the items and be environmentally friendly.
    • Ensure items are in their original packaging and in the same condition as received.

  3. Drop Off the Package:

    • Deliver the package to your nearest drop-off point.
    • It typically takes 1–4 business days for the courier to deliver the package to us.

 


Step 3: Return Processing

  1. Receiving and Processing:

    • Once we receive your package, we will process the return within 2–6 business days.

  2. Overall Process:

    • From initiating the return to processing, the entire process usually takes 3–7 business days.

  3. Refund:

    • The refund will be issued to the payment card used for the purchase.

  4. Assessment of Item Condition:

    • If the items have been used beyond what is necessary to determine their nature, features, and functionality, a reduction in value may be applied, which will be deducted from your refund amount.

 


FAQ

You can find quick answers to your questions about returns in our FAQ section, located at the bottom of our website.

Customer Service
If you still have questions about the return process, please contact our customer service at support@bjaf.com. We’re ready to assist you.

 


Exchanges

We do not offer direct exchanges unless we made an error and sent you the wrong item. If this happens, please contact our customer service to arrange an exchange.

 

 

Important Notes:

  • You are responsible for the return shipping costs unless it’s a complaint or an exchange for a gift card.
  • Return shipping costs 8 Euro, which will be deducted from your refund. Returns are free for complaints or exchanges for a gift card.

 


Important Terms & Fees

  • Return Shipping Fee: 7 Euro (free for complaints or exchanges for a gift card).
  • Service Fee: 5 Euro for packages returned without using the return portal or without prior agreement.
  • Refunds: Issued to the original payment card used for the purchase.