Terms of service

Who we are

CDL Trading ApS, Bjørnkærvej 3, 8783 Hornsyld, Denmark. CVR: DK39200864. Email: support@bjaf.com. Bjaf is our brand.

These terms apply when you buy as a consumer from bjaf.com or one of our country sites: bjaf.de, bjaf.at, bjaf.ch, bjaf.it, bjaf.nl, bjaf.dk, bjaf.se and bjaf.no, and any other Bjaf site run by CDL Trading ApS. You can save or print this page at any time.

Prices

Prices are shown in the currency of the country you shop in and include VAT. Delivery costs are shown at checkout before you pay. The total is always shown before you place your order. Where we show a reduced price, the "before" price is the lowest price we charged for that product in the 30 days before the reduction.

Your order

You can check and correct everything before the last step of checkout. The order is placed when you press the payment button. We email you a confirmation straight away. The contract is concluded in English, German or Italian, the language of the site you order on, and your order is saved in your confirmation email.

Payment

You can pay with the methods shown at checkout for your country, for example card, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna or a local method such as MobilePay. We don't charge a fee for paying by card. Your card is charged when your order is shipped from our warehouse.

Delivery

We ship from our warehouse in Denmark. We strive to send orders placed before 3 pm Danish time on a working day the same day; later orders normally go out on the next working day. Delivery options and prices for your country are shown at checkout. If we can't deliver within 30 days of your order, you can cancel and get a full refund. More in our shipping policy.

Returns and the 90-day guarantee

Try it with your dog for 90 days. If it isn't right for your dog, send it back and get your money back, even if it's opened and used. No forms, no fuss. How it works, and your statutory right of withdrawal, are described in our returns and refunds policy, which is part of these terms.

Faulty products

Danish sale of goods law (købeloven) and EU consumer law apply. You can complain about a defect for 2 years after delivery. A defect that appears within the first year is presumed to have been there at delivery. Complain within a reasonable time after you notice it; within two months is always in time. If the complaint is justified, we repair, replace, refund or reduce the price, and we pay the return shipping. Write to support@bjaf.com before sending anything back. Our guarantee and warranty never limit these rights.

Using our products

Our supplements are complementary feed for dogs, not medicines. Follow the feeding guide on the label. If your dog is unwell, pregnant or on medication, ask your vet before you start. Our grooming and care products are for dogs, for external use only. Stop using a product if it irritates the skin.

Complaints

If something goes wrong, write to support@bjaf.com and a real person will help. If we can't agree, you can complain to the Danish Consumer Complaints Board (Forbrugerklagenævnet), Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk. Conditions and a fee apply. If you live in another EU country, the European Consumer Centre in your country can help for free (in Denmark: forbrugereuropa.dk).

Personal data

We handle your personal data as described in our privacy policy.

Law

Danish law applies. This never takes away the protection you have under the mandatory consumer rules of the country you live in.